How to Resolve Common Checkout Issues

We understand how frustrating it can be when you’re excited to register for a camp or class, and the checkout process isn’t cooperating. While our Stripe checkout integration is designed for a smooth experience, sometimes factors like VPNs, older browsers, or restrictive network settings can get in the way.

Experiencing Issues with Checkout? Don’t Worry, We Can Help!

If you’re having trouble completing your purchase, please try the following common solutions:

Still Having Trouble? We’ve Got You Covered!

We want to make sure you can secure your spot in our camps and classes. If you’ve tried the above steps and are still unable to complete your checkout, we’re happy to provide an alternative: you can request an invoice to be emailed to you.

This invoice can be paid securely with a credit card, allowing you to complete your registration without using the real-time checkout system.

To request an invoice, please email us at: [email protected]

Important Notes Regarding Invoice Payments:

Payment Required for Reservation: Please note that seats for camps or classes can only be reserved or assigned for your student once the invoice has been paid in full with a credit card. Business Employee Stipends/Discounts: If you are an employee of a business that offers a stipend or discount for our programs, your email requesting an invoice must come from your official company email address to be eligible for the discount.

Will the person attending the program use the same account as the purchaser? If not, see the article on How to Assign a Program Membership to Another Account